Support

We're here to help you dream.

Answers to common questions, plus a direct line to the team. If you can't find what you need below, just email us.

Email support

support@adsomnia.app

We usually reply within 1–2 business days. Mention your iOS and watchOS versions to help us help you faster.

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Getting started

The basics of how a night with Ad Somnia works.

How does Ad Somnia work?

Before bed, you start a session. Ad Somnia plays calming audio to help you fall asleep, then runs quietly through the night. Using your Apple Watch, it sends gentle haptic cues during timed windows — small nudges designed to reach you inside a dream and spark the realization that you're dreaming.

Over time, with the nightly pre-sleep training, your mind learns to recognize those cues and carry awareness into the dream. That awareness is a lucid dream.

Do I need an Apple Watch?

Yes. The cues are delivered as gentle vibrations on your Apple Watch, and the timing relies on your Watch's sleep data. For the full experience, wear your Watch to bed with the Ad Somnia session running.

Make sure your Watch is charged enough to last the night — a quick top-up during your evening routine usually does it.

What are the nightly pre-sleep sessions?

They're short exercises you do as you settle in for sleep. They prime your mind to notice the cue and to question whether you're dreaming — the mental reflex that triggers lucidity. Doing them consistently is the single biggest thing you can do to make lucid dreams more frequent.

Cues & timing

Understanding what's happening on the home screen during a session.

What does Next window mean?

It's the countdown to the next stretch of the night when Ad Somnia plans to deliver a cue. Cue windows are placed where you're most likely to be dreaming, so the timing shifts based on how your night unfolds.

What is Background session?

It shows whether a session is currently running in the background. When it reads ON, Ad Somnia is active and will deliver cues through the night even with your phone locked. If it reads OFF, tap the main button to start a session before you sleep.

Why does it say Cues delivered: 0?

At the start of a session the count is zero — it simply hasn't sent a cue yet. It will climb as the night's cue windows arrive. If it's still zero in the morning, see "I didn't feel any cues" below.

What does View Graph show?

The graph plots the night's cue windows against your sleep, so you can see when cues were scheduled and delivered. It's a useful way to spot patterns and adjust your timing settings.

I felt the cue but woke up. What can I do?

This is normal at first — your body is learning to register the cue without surfacing fully. A few things help:

  • Lower the cue strength in Settings so it's softer.
  • Keep doing the pre-sleep training so the cue feels familiar rather than alarming.
  • If you wake, stay still with your eyes closed and let yourself drift back — lucidity often arrives on the way back down.
I didn't feel any cues all night.

Run through this checklist:

  • The session was started and Background session read ON before you slept.
  • Your Apple Watch was on your wrist, worn snugly, and charged through the night.
  • Ad Somnia has permission to send notifications and access Health data (check iOS Settings).
  • Watch haptics aren't muted or set too low — try raising the cue strength in Settings.

Still nothing? Email us with your iOS and watchOS versions and we'll dig in.

Sleep data & privacy

What Ad Somnia reads, and how it's handled.

What data does Ad Somnia use?

It reads sleep-related data from your Apple Watch through Apple's HealthKit to time the cues. This happens on your device. Ad Somnia does not sell your data or use it for advertising. See our Privacy Policy for the full details.

How do I turn off Health access?

Open the iOS Settings app → Privacy & SecurityHealthAd Somnia, and turn off the data categories you'd like to revoke. Note that disabling sleep data will limit cue timing.

Subscription & refunds

Billing is handled by Apple through your Apple ID.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID, not inside Ad Somnia. On your iPhone, open Settings → tap your name → Subscriptions, then select Ad Somnia to change or cancel. Cancelling keeps access until the end of the current billing period.

Can I get a refund?

Purchases go through the App Store, so refunds are requested from Apple at reportaproblem.apple.com. If something went wrong on our end, email us first and we'll do what we can to help.

Safety

A quick note on using Ad Somnia responsibly.

Is lucid dreaming safe?

For most people, lucid dreaming is a normal and safe part of sleep. Ad Somnia is built for relaxation and personal exploration — it is not a medical device and makes no medical claims.

If you have a sleep disorder, a mental-health condition, or you're frequently sleep-deprived, talk to a healthcare professional before using cue-based techniques. If sessions leave you feeling unrested, take a break — good sleep always comes first.